Refund Policy

This Refund Policy explains how cancellations and refunds work for Rulepartners subscriptions and ad-spend balances. It forms part of our Terms of Service.

1Subscription fees

Subscription fees are billed in advance for each billing period. You can cancel at any time, which stops all future billing. Because access is provided for the full period, subscription fees already paid are non-refundable for partial or unused periods, except where required by law.

2Ad-spend balances

Funds you add to your ad-spend balance remain yours to spend on advertising through the Service. If you close your account with an unused balance, you may request a refund of the remaining, unspent amount. Refunds of ad-spend balances are returned to your original payment method where possible, less any non-recoverable payment-processing or network fees.

3Onboarding & setup

Where an onboarding or setup fee applies, it covers work performed to provision and configure your account and is non-refundable once that work has begun.

4Ad spend already used

Amounts already spent on live advertising cannot be refunded, as those funds have been paid out to the advertising platform. Advertising results are never guaranteed, and spent budget is not eligible for refund based on performance.

5How to request a refund

To request a refund of an unused balance or to ask a billing question, email support@rulepartners.com from the address on your account. We aim to process eligible refund requests within 10 business days.

6Chargebacks

If you have a billing concern, please contact us first — we'll work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of the Service while the dispute is reviewed.